Decades of experience have given us a deep understanding of how best to work with our clients. We believe that both government and commercial program managers are looking for ways to improve the quality of their decisions and that our expertise can provide them with the information, research, critical thinking, and organizational development tools to help them do that.
We believe that today, more than ever, government program managers are looking for support in transforming data into information, information into knowledge, and knowledge into wisdom. What is needed is not another ‘widget’. What is needed is a better way to get things done and to make decisions about what is being done. Technology can help in transforming data into information, but it takes experience to transform information into knowledge and expertise (the combination of knowledge, skills and experience) to transform knowledge into organizational wisdom. Right now, government and civilian agencies alike are just beginning to see the power of integrated and synchronized data sources. We want to help make sense of that data and build the practices that allow that data to improve the quality of health care delivery while improving the efficiency and costs of the health care business.
To us, health care agencies are complex organizations, similar to an ecosystem in which checks and balances emerge organically. Ushering change in a complex system requires understanding the nature of organizations and how teams can influence and shape the organization. Too often, organizations create new processes, layered on top of existing processes, rather than accepting the challenge of changing the existing processes. The organization gets larger, but only by accrediting more and more processes; it does not necessarily “grow”. Making changes to this system, making the system become more effective, requires courage and effort. We want to support those program managers who take on this type of challenge.
Although we have experience as government program managers, we understand that our current role is to support the government, we do not act as government representatives. The same is true when our client is from the commercial sector. Our role is to provide the client with the knowledge, skills and expertise necessary to make more informed decisions. As a professional services organization, we use our experience to take on tasks for our clients that allow them to spend their time and attention on other matters – but always operating in accordance with their guidance. We keep in communication with our clients and don’t assume that “we know better”.